Returns and Refunds

We offer shipping protection through ROUTE. This allows your order to be protected from damage, theft, or other such incidents that may arise that does not allow you, the customer to have your product(s) ordered. If this option is not selected at the time of checkout, we (Pine Cone Gift Shoppe) will not be responsible for replacing the item(s) on that order placed. There is an extra cost for this protection, which will be shown at time of checkout. You, the customer, does have the option to not choose the protection, which then must be taken away before proceeding to final sale of the order. Any questions or concerns, please call the shoppe at 330-497-9840.